Privacy Policy

Orizaba Distribution Ltd is the data controller for your personal data. We are registered in England and Wales, company number 04699141, at Unit 15 & 16, Corinium Business Centre, Speculation Road, Cinderford, Gloucestershire, GL14 2YD. You can contact us about your personal data at support@westwoodtractorspares.co.uk.

When you create an account, place an order or contact us, we collect:

• Your name, billing and delivery address
• Your email address and phone number
• Details of your orders and any messages you send us

We do not collect or store your card details. Card payments are processed securely by our payment provider.

When you browse our websites, we also collect information about how you use them, such as pages visited and the device and browser you use, through cookies and similar technologies (see section 6).

We use your personal data to:

• Process, dispatch and deliver your orders, and handle returns and refunds (to perform our contract with you)
• Respond to your enquiries and provide customer support (to perform our contract with you, or for our legitimate interests)
• Keep records for accounting and tax purposes (to meet our legal obligations)
• Prevent fraud and keep our websites secure (for our legitimate interests)
• Understand how our websites are used so we can improve them (with your consent, where cookies are involved)
• Send you marketing emails, only where you have agreed to receive them (with your consent)

We never sell your personal data. We share it only with service providers who help us run our business, including:

• Couriers and hauliers, to deliver your order (they may contact you by SMS or email about your delivery)
• Our payment provider, to process your payment
• Our website hosting, email and IT service providers
• Analytics providers, such as Google Analytics and Microsoft Clarity, where you have consented to analytics cookies

We may also disclose your data if we are required to by law, or to a buyer if we sell all or part of our business.

Some of these providers may process data outside the UK. Where they do, we make sure appropriate safeguards are in place as required by UK data protection law.

We keep order and invoice records for six years to meet our legal and tax obligations. Account details are kept for as long as your account is active. We delete or anonymise data we no longer need.

Cookies are small text files placed on your device when you visit a website. We use:

• Essential cookies - needed for the website to work, such as keeping you signed in, your basket and security checks. These cannot be switched off.
• Analytics cookies - to understand how visitors use our websites so we can improve them. We only set these with your consent.

You can change your cookie choices at any time, and you can also block or delete cookies through your browser settings. Blocking essential cookies may stop parts of the website from working. To find out more about cookies, visit allaboutcookies.org.

We take appropriate technical and organisational measures to protect your personal data, including encrypted connections across our websites. However, no transmission of data over the internet can be guaranteed to be completely secure.

Under UK data protection law (the UK GDPR and the Data Protection Act 2018) you have the right to:

• Access the personal data we hold about you, free of charge
• Have inaccurate data corrected
• Have your data deleted, where we have no legal reason to keep it
• Object to or restrict how we use your data
• Withdraw your consent at any time, including unsubscribing from marketing emails
• Receive a copy of your data in a portable format

To exercise any of these rights, email us at support@westwoodtractorspares.co.uk. We will respond within one month.

If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office at ico.org.uk.

We may update this privacy policy from time to time. Any changes will be posted on this page.