Returns Policy
If you would like to return your items, please look through the points below to understand our returns policy.
11.1 - Faulty Goods
If you find that your goods are not received in the correct working order you may return these to us for a full refund within 14 days of delivery, after which time you will not be eligible for a refund. This does not include Special orders / Secondhand parts, see clause 11.4.11.2 - Goods Damaged in Transit
If you find that your goods have been damaged in transit, then they may be returned and replaced free of charge within 30 days of receipt of delivery. If you find that your goods are damaged, please email support@westwoodtractorspares.co.uk stating your order number. Please then return the goods to the address listed in clause 11.6 and our goods-in team will then inspect the parts. If it is determined that they were damaged in transit, we will send out a replacement free of charge.If you require your parts quickly and cannot wait for the parts to be inspected, you can place another order which will be despatched to you. Please select "Collect from Warehouse" in the checkout, and we will cover the postage (please note, the Click and Collect option is only available in the UK, so please select the United Kingdom as the country). Once your returned goods have been inspected and it is determined that they were damaged in transit, we will then refund the cost of this 2nd order and cover any postage incurred for the return.
11.3 - Unwanted Items
If you decide that you do not want the items you purchased or if you ordered the wrong part(s), you may return the items to us within 14 days of delivery. You will then be entitled to a refund of the item (minus postage).11.4 - Special Orders / Second hand Parts
Special orders / second hand parts are exempt from both refund policies and these are not eligible for return, refund or credit. These include (but are not limited to) items such as wiring looms, PCB boards and second hand parts. These products are fault checked before leaving the warehouse and are known to be in full working order. Where items are not eligible for return, refund or credit, this will be clearly stated in the product description.11.5 - Returns Process
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. To action your return you must email us at support@westwoodtractorspares.co.uk to inform us of the return and the reason why, returns can only be accepted if agreed in writing beforehand. Once you have received confirmation from us, please post the item back in its original packaging, ensuring that the item is unused, in the condition received by you and where applicable, all security seals intact.11.6 - Return Address
Please include with your return a copy of your invoice or information clearly showing your name, address and order number. Adequately pack the item(s) back in the parcel with the receipt and send it back to:Orizaba Distribution Ltd,
Unit 15 - 16 Corinium Business Centre,
Speculation Road,
Cinderford,
Gloucestershire,
GL14 2YD
When returning items to us, they remain your responsibility until received by us and so you are strongly recommended to return using a signed for service, obtain proof of posting and adequate insurance. We cannot accept responsibility for parcels lost or damaged in transit. We will only refund the initial and return postage costs where the item returned is faulty.